2pc 14k Initial & Cross Necklace Set

Orders usually leave our facility within 3–5 business days. Standard delivery normally arrives in 7–16 business days, and express delivery in 5–8 business days.

Pieces produced on demand — bespoke designs or birthstone inserts, for example — can need extra time before dispatch. Simpler pieces such as initials, charms or birthstones are not treated as made-to-order and follow the regular dispatch window.

We do everything we can to keep delays to a minimum, and we thank you for your patience.

Standard shipping is available worldwide, so our jewelry reaches you wherever you are. Shoppers in every country unlock free shipping once the order reaches the threshold — $55 USD, or the equivalent shown in your cart. There are no extra steps involved, wherever you order from.

Shipping Protection can be added to any order for an extra $3 USD. It covers your parcel if it is lost on the way, arrives damaged, fails a delivery attempt, is stolen, or is marked as delivered when it never reached you. We strongly suggest adding it at checkout for total peace of mind.

If the piece you receive isn't what you hoped for, there's nothing to worry about — every order is backed by a 90-day money-back guarantee. Just email your order number with a photo and a short explanation of the problem, and we'll send you everything you need to return the item, whether you prefer an exchange or a full refund. Your satisfaction always comes first.

Every purchase supports animal welfare across the world: each month a share of our profits goes to sanctuaries and rehabilitation centres. The more the brand grows, the further that support reaches, bringing care and aid to many different animals in need.

To take an item out, click the bin icon or the remove text at the top right of that product. Keep in mind that free gifts in your cart can't be removed — they are unlocked once your cart reaches a certain amount. There's no reason to worry, they cost you nothing. The same is true for the eBook, another free bonus for our customers.

If checkout isn't going through, we can make it simple by sending you an invoice directly. Just write to us at contact@veinciofficial.com with the details below:

• Currency (e.g., USD)
• Product Title and Variants (list the products, quantity and the specific options for each item)
• Shipping Protection (tell us whether you want it included. More than 70% of our customers add it — for what it costs, it's an easy call, since it covers your order against damage, theft or loss.)

Example:

• Currency: USD
• Adjustable Letter Initial Bracelets
• 1x (White / A)
• 1x (Black / B)
• 1x (Pink / C)
• I want shipping protection.

Several products carry exclusive offers through the Bundle app, such as volume discounts (the more you buy, the more you save) and other special deals. Start by picking how many you want — 1, 2, 3, 4 or more. Choose the options you prefer for each item (bracelet styles, for instance) and then click Add to Cart. The discount is applied automatically.

Note that the discounts stack continuously: buying 6 items, for example, means the first 4 use the "Buy 4" rate and the remaining 2 use the "Buy 2" rate.

The eBook comes at no cost, so if it isn't of interest you can simply leave it aside. You don't have to download it or think about it — it has no effect at all on your order.

Our lifetime warranty brings peace of mind to every purchase: we replace any item once, free of charge. A $10 USD fee does apply to cover shipping, handling, packaging and labour. To open a claim, please use this link: File Warranty Claim.